A manager from a big restaurant within the nearby location referred to as in for our services. He had been asked to uncover out if we could support the owner. It had turn into clear that many of the waiting staff where stealing from the Suggestions pot. He explained to us that on some weeks there can be as significantly as £5000 within the pot on a Saturday night. There were only two ways that the dollars could possibly be stolen from the pot. 1 would be prior to the dollars was put into the pot and also the other would be when it was being counted inside the staff room.
We asked the client if they had any CCTV cameras in the restaurant. The Manager said they had no security apart from the locks and bolts. We suggested that CCTV cameras where a should just before we did something else within the restaurant. We had the CCTV fitted without having any of the staff realising. We also decided to go undercover and pose as a couple having a meal. We wanted to try and get the waiter to take a bit tip from us to see what he would do with the dollars.
The Restaurant was quite busy and so exactly where the waiters. We had a amazing meal and showed our appreciation at the end when we gave the waiter a massive tip. Soon after we left we went back to the office to watch the film footage. It quite clearly showed each the head waiter as well as the Bar man taking cash from the Tip jar and also forgetting to put their guidelines in. Our client was delighted with the CCTV and also the reality that we caught the head waiter and Barman read handed.
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